Active Office Furniture want all our customers to be satisfied with the quality of our goods and service. We pride ourselves in delivering quality products at very low prices.
If you wish to return any product please contact customer services to arrange the return.
When returning an item please reuse the original packaging where possible.
Returned Goods will only be accepted with the express permission of Active Office Furniture. Goods to be returned will be kept safe and secure until such time as they are collected by us.
Non faulty goods may only be returned if they are unused, unassembled, in their original packaging and in a resealable condition.
We will refund the price of the Goods (if a refund is applicable) to you less any deductions once the Goods have been examined and within 30 days of their collection from you by Active Office Furniture.
You have 10 days to request goods to be cancelled from date of order, or returned from date of receipt. This excludes Made To Order items (see below).
Active Office Furniture reserves the right to charge a handling fee for items cancelled or returned when orders were placed in error or not wanted. This will be deducted from any refund given.
To cancel your order please contact customer services to arrange process the cancellation as soon as possible.
Any defect in the quality or condition of the goods or their failure to correspond with the specification should be reported as soon as possible. Please try to advise within 24 hours of receipt.
Please note we have a selection of high quality items that are not stock items and are Made to Order only. These items are indicated online within the products page.
- Made to Order items cannot be accepted back in to stock unless damaged or faulty and you will receive a full replacement or part in question.
- If you need to cancel your Made to Order items for any reason, this can only be accommodated within 24 hours of placing the order.
- Refused deliveries of Made to Order items are not eligible for credit.
- Our Standard Returns & Cancellations Policy does not apply to Made to Order items.