Frequently Asked Questions

Anybody can order from Active Office Furniture! Our core business model is as a Business2Business supplier, but by request we created this dedicated store to cater private individuals too - To assist, all products have VAT inclusive prices displayed along side the VAT exclusive prices.

It couldn't be easier. You can place your order in the following ways:

Online  - Our website is packed with over 5,000 products and is growing all the time. We offer the best choice of office furniture, desks, office chairs, filing cabinets, office cupboards etc. and a lot more!

Our website incorporates the latest online security features to make sure internet shopping is safe. If you can't find what you are looking for, please get in touch with one of our expert furniture advisers.

By Phone - Our dedicated sales staff are on hand to offer expert friendly advice and take your order by phone during working hours. Call us today.

By Post - You can post your orders to:
Active Office 27 Munro Place,
Bonnyton Ind Estate,
Kilmarnock
KA1 2NP

Remember to include either an email address or tel number and we will confirm your order back to you.

You can pay by card, online or over the phone using one of the following cards:

Please note, payment will be taken as soon as your order is received - we have to do this in order to get your order moving. If there are any problems with your card, one of our sales team will call you to take care of it for you.

You can pay by cheque
Please call our sales team for details. We will send you a Pro Forma invoice to attach your cheque to and send back by post. This allows us to ensure your order is processed as quickly and efficiently as possible. Alternatively, you can send your order through the post with your cheque to:
Active Office
Furniture Division
27 Munro Place,
Bonnyton Ind Estate,
Kilmarnock
KA1 2NP

BACS and CHAPS
Make all BACS/CHAPS payments to the following bank account:
Sort code: 15-10-00
Account: 28757614
Reference: Your company name used on your account, or if known the order number of the order you created.If you prefer to have a Pro Forma number, simply call customer services and we will set this up for you.

Unless otherwise stated, our furniture will require assembly. This may be minimal such as installation of handles or fitting of wheels. To back up our optional installation service, our customer services team are available to assist with any problems you may experience when opting to self-assemble. If you are unsure how much assembly any given product will require on receipt, our team can also provide this information on request.

We take customer services seriously!

We know that from time to time, things don't go 100% to plan. No matter what problem you have, we want to get it sorted as quickly as possible for you.

If you have any problems with your order, please do not hesitate to call or email our customer service team. Emails are usually answered within 15 minutes.

If you have a problem with your delivery, please see our delivery information area for further information on how we will resolve it for you.